Man And Van Camden Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Camden provides moving, delivery, transport, and related removal services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions apply to all services supplied unless we agree otherwise in writing. They are intended to create a clear and fair framework for both parties, covering the booking process, pricing, payments, cancellations, liability, waste handling, and the law that governs our agreement.
The customer is responsible for ensuring that all information provided at the time of booking is accurate, complete, and up to date. This includes collection and delivery addresses, access details, item descriptions, parking restrictions, timing requirements, and any special handling needs. If the customer gives incorrect or incomplete information, any resulting delay, additional cost, or service change may be charged to the customer. In these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer booking the van and man service.
We reserve the right to refuse or adjust a booking if the service requested is unsafe, unlawful, impractical, or materially different from what was originally described. The customer must ensure that all items are suitable for transport and properly packed where necessary. Any fragile, valuable, restricted, or prohibited items must be disclosed before the booking is confirmed. If undisclosed items are presented on the day, we may decline to transport them, revise the price, or amend the scope of the work. These terms are designed to support a professional, transparent, and lawful removal service.
Booking Process
Bookings may be made by agreement through the methods made available at the time of enquiry. A booking is only confirmed once the details have been accepted by us and, where required, a deposit or advance payment has been received. The booking confirmation will normally set out the date, estimated time, service type, and the agreed charges or pricing basis. Any quotation provided before a booking is confirmed is based on the information supplied at that time and may change if the service requirements change. A quote is not binding if the actual work differs from the description given.
Customers must provide an accurate description of the items to be moved, the number of floors involved, lift access, parking arrangements, and any restrictions that may affect the service. If the job includes dismantling, reassembly, heavy lifting, waiting time, multiple stops, disposal work, or extra labour, this must be disclosed in advance. The man with a van Camden service is typically priced according to time, distance, volume, labour, and any special requirements. We may amend the quote on the day if the job is materially larger or more complex than described.
Any agreed arrival time is an estimate unless expressly guaranteed in writing. Delays may occur because of traffic, weather, access problems, loading difficulties, or issues beyond our reasonable control. We will use reasonable efforts to attend on time and complete the work efficiently. If the customer is not present, not ready, or cannot provide access at the agreed time, we may charge waiting time, abortive call-out fees, or rescheduling costs. Where a booking requires parking permits, building permission, keys, or lift bookings, the customer must arrange these in advance unless we agree to do so.
Customers must check the booking details carefully and notify us promptly of any error. Any changes requested after confirmation are subject to availability and may result in additional charges. We may also reschedule if our vehicle, crew, or route plan must change for operational reasons. In such cases, we will make reasonable efforts to offer an alternative time. A Camden man and van booking does not guarantee the transport of any item that is unlawful, unsafe, or outside our service capability.
Where the service is booked on behalf of a business, landlord, agent, or other representative, the person making the booking confirms that they have authority to do so and to bind the customer to these terms. The person who books the service remains responsible for payment unless otherwise agreed in writing. For larger or repeat jobs, we may request further written confirmation before allocating resources or assigning a vehicle.
We may require payment in advance, a deposit, or full payment upon completion depending on the size and nature of the job. Accepted payment methods will be advised at the time of booking or invoicing. Unless otherwise stated, all prices are in pounds sterling and may be subject to VAT where applicable. The customer must pay all charges in full, without deduction or set-off, unless we agree in writing to a specific adjustment. If an invoice is issued, payment is due by the stated deadline.
Charges may include labour time, vehicle use, fuel, congestion or parking-related costs, waiting time, tolls, congestion-related access delays, and any additional services agreed during the job. Where the customer requests work outside the original scope, we may either provide a revised price in advance or charge a reasonable additional amount based on the extra time and resources used. If our crew is required to wait because of poor access, late arrival by the customer, or unforeseen site issues, waiting time may be charged at our standard rate.
For house removals, office moves, or bulky item transport, we may provide an estimated price rather than a fixed fee. Estimates are based on the information supplied and are subject to change if the job expands, access is delayed, or the contents differ from the description given. If the actual service requires a larger vehicle, additional labour, or a longer period of work than anticipated, the customer agrees to pay the revised charge. Where advance payment has been made, any remaining balance must be cleared before unloading, unless we agree otherwise.
If a payment is declined, reversed, or disputed without valid reason, we may suspend current or future work and recover any administrative, bank, or collection costs incurred. We may also charge statutory interest on overdue amounts where permitted by law. The customer is responsible for ensuring that payment methods are valid and that sufficient funds are available. In the event of non-payment, we may retain goods only to the extent permitted by law and solely as a lawful response to unpaid fees, not as a general storage service.
Discounts, promotional offers, or special rates may be withdrawn at any time unless already confirmed in writing for a specific booking. Any price variation must be agreed before additional work is carried out wherever reasonably possible. If the customer requests a change that increases the cost, that increase will be payable in addition to the original amount. A man and van Camden quotation should therefore be treated as conditional on accurate job information and unchanged service requirements.
Cancellations and Rescheduling
The customer may cancel or reschedule a booking by giving reasonable notice. Cancellations made close to the scheduled service time may be subject to a fee to cover the time reserved, preparation completed, and costs already incurred. Where a deposit has been paid, it may be retained in full or in part if the cancellation falls within the chargeable period or if the work has already begun. The exact amount charged will depend on the notice given and the nature of the booking.
If the customer is not available, cannot provide access, or fails to have the goods ready at the agreed time, we may treat the booking as cancelled or aborted and charge accordingly. Where a booking is delayed because the customer is not prepared, we may continue to charge waiting time or, if necessary, leave and apply a call-out fee. Rescheduling is subject to our availability and may involve a revised price if the date, time, or scope of work changes. Any change must be confirmed before the new arrangement takes effect.
We may cancel or suspend a booking if performance would be unsafe, unlawful, or impossible, or if the customer has failed to pay, provided false information, or behaved abusively or threateningly. We may also cancel if there are serious transport issues, extreme weather, vehicle failure, road closures, or another event beyond our reasonable control. Where we cancel for reasons within our control, we will usually offer an alternative date or refund any amount paid for services not performed. Our liability in such cases remains limited as set out below.
Liability and Customer Responsibilities
The customer must ensure that all items are suitably packed, protected, and ready for transport unless we have specifically agreed to pack them. We are not responsible for damage caused by inadequate packing, pre-existing defects, hidden weaknesses, overloading by the customer, or items that are unstable, loose, or not fit for carriage. The customer should remove personal data from devices and secure confidential materials before the service begins. For valuable items, the customer must tell us in advance and may be asked to arrange separate insurance.
Our liability for loss or damage is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect loss, loss of profit, business interruption, wasted expenditure, or any consequential loss arising from the service. This limitation applies whether the claim arises in contract, tort, or otherwise.
If any item is damaged or lost, the customer must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the job. The customer should keep damaged goods and packaging available for inspection where practical. We may require evidence of ownership, value, condition before collection, and the circumstances of the loss. Any claim will be assessed fairly and on the basis of the information provided. Our removal company may decline a claim if the customer has not taken reasonable care to protect the item or has failed to disclose relevant risks.
The customer is responsible for securing access to the property, obtaining any permission needed from landlords, neighbours, management companies, or local authorities, and ensuring that the service can be performed lawfully. We are not responsible for damage caused by restricted access, broken lifts, low ceilings, tight staircases, hidden hazards, or unsuitable parking if those risks were not disclosed. The customer should also ensure that pets, children, and bystanders are kept away from the work area for safety.
Nothing in these terms limits the customer’s rights where they are dealing as a consumer and those rights cannot legally be excluded. However, our total liability for a single booking will not exceed the total price paid or payable for that booking, except where a higher limit is required by law. This cap is intended to be fair and proportionate to the nature of a man and van service, which relies heavily on the accuracy of the information provided by the customer and on conditions at the location.
We are committed to handling waste and disposed items in accordance with UK environmental requirements. If the service includes disposal, clearance, or the removal of unwanted goods, the customer must tell us exactly what is to be taken away. We will only remove waste that we are lawfully able to carry and dispose of. Certain items, including hazardous materials, asbestos, chemicals, gas cylinders, medical waste, solvents, oils, and some electrical or contaminated goods, may require specialist handling and cannot be taken as part of a standard waste removal job.
The customer must not place prohibited waste in the load without prior agreement. Where we accept waste for transport, we may request evidence that the items may be lawfully removed and disposed of. We may also refuse items if we reasonably believe they are unsafe, contaminated, or incorrectly described. If the customer fails to disclose prohibited or restricted waste, any extra cost, penalty, delay, or disposal charge arising from that failure will be the customer’s responsibility. We may refuse carriage where transporting the items could breach environmental or transport law.
Where waste removal or disposal is part of the booking, the customer confirms that they have the right to authorise the removal of the items and that the waste is not stolen, fly-tipped, or otherwise unlawfully obtained. Any waste transfer, receipt, or record we provide should be retained by the customer where relevant. We will handle waste in line with applicable regulations, but we are entitled to rely on the customer’s description of the materials unless we discover a reason to investigate further. A man with van removal that includes waste will be carried out only within legal and operational limits.
Customers should be aware that some items may require segregation, special packaging, or separate disposal arrangements. If waste is mixed with general belongings, we may charge extra for sorting, handling, or disposal. We are not responsible for fines, enforcement action, or third-party claims caused by the customer’s failure to disclose the nature of the waste or to obtain any necessary permission. If we reasonably believe a booking would breach waste laws, we may stop the service immediately and charge for work already completed.
Service Standards, Subcontracting, and General Terms
We will use reasonable care and skill in providing the service and will try to complete each booking efficiently and professionally. However, the exact route, loading sequence, and method of transport are at our discretion unless the customer has a specific instruction that we have agreed to follow. We may use subcontractors, partner drivers, or substitute vehicles where appropriate to complete the work, provided the level of service remains reasonably consistent. Any subcontractor engaged by us will act under comparable standards of care and conduct.
If a customer asks us to carry items that are unusually heavy, awkward, fragile, or valuable, we may refuse to load them unless suitable help, equipment, or packaging is provided. We may also decline to move items that pose a health and safety risk to our team or to the public. The customer must notify us of any hazards at the premises, including aggressive animals, broken access points, unstable stairs, or obstructions. Our staff may stop work if continuing would be unsafe, and any extra costs caused by the unsafe condition may be charged to the customer.
These terms constitute the entire agreement between the parties regarding the service, unless varied in writing. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full force. A failure by us to enforce a right on one occasion does not waive that right on any other occasion. No third party has the right to enforce any term of this agreement unless such right is expressly provided by law. The customer may not transfer the benefit of the booking without our consent.
We may update these Terms and Conditions from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will normally apply to that booking unless a later written variation is agreed. It is the customer’s responsibility to review the terms before confirming the service. By proceeding with a booking for a Camden man and van service, the customer acknowledges that they have read and accepted the conditions that apply to the job.
These terms are intended to provide a fair and practical framework for UK customers booking a moving or transport service with us.
Governing Law and Jurisdiction
This agreement, and any dispute or claim arising out of or in connection with it, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is based elsewhere in the UK, the service will still be supplied under the same governing legal framework unless mandatory consumer rules provide otherwise. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any dispute arises, the parties should first try to resolve the matter promptly and in good faith. Written records of the booking, communications, job details, and any payment confirmation may be relied upon when assessing a claim. A man and van Camden agreement does not alter statutory rights, and nothing in these terms is intended to do so. The customer agrees that these terms represent the basis on which the service is offered and that use of the service indicates acceptance of them.
Should a conflict arise between these terms and any other statement made before booking, these terms will prevail unless we expressly agree otherwise in writing. The customer should keep a copy of the booking confirmation and these terms for their records. The service is supplied subject to these conditions whether the job concerns domestic transport, business logistics, single-item collection, or a wider removal service. Any issue not covered here will be dealt with reasonably and in line with applicable law.
By confirming a booking with Man And Van Camden, the customer agrees to these Terms and Conditions in full and acknowledges that they have been given a fair opportunity to review them before the service begins.