Terms and Conditions

Man and Van Camden Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Camden provides removal and related services to private and business customers. By making a booking, using our services or allowing our team to carry out work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

Customer means the person, firm or organisation that makes the booking or on whose behalf the booking is made.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, unpacking, or related services provided by Man and Van Camden.

Goods means all items, property and effects that are the subject of the Services.

Premises means any collection, loading, unloading or delivery address where Services are carried out.

2. Scope of Services

Man and Van Camden provides man and van and removal services for domestic and commercial customers. Our Services may include loading, transport, unloading, internal moves, small office relocations and related tasks as agreed at the time of booking.

We do not provide specialist removal services for items requiring dedicated equipment or licensing, such as industrial machinery, hazardous materials or items that cannot legally be transported in standard vehicles, unless expressly confirmed in writing before the booking is accepted.

3. Booking Process

3.1 Bookings may be requested via our online channels or in writing. A booking is only considered confirmed when we provide written confirmation setting out the agreed date, time window, service description and charges.

3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including:

Full addresses for all locations involved.

Details of access issues such as stairs, lifts, parking restrictions and distance from vehicle to property entrance.

An honest and reasonable estimate of the quantity, size and nature of the Goods.

Any items that may require special handling or are particularly heavy or fragile.

3.3 Our quotation and booking confirmation are based on the information you provide. If the information is inaccurate or incomplete, we reserve the right to adjust the price, amend the service, or cancel the booking if the work cannot safely or lawfully be carried out.

3.4 Time slots and arrival times are estimates. While we make every effort to attend within the agreed time window, external factors such as traffic, weather and access issues may cause delays. We will keep you informed where reasonably possible.

4. Quotations and Pricing

4.1 Quotations may be provided on an hourly rate basis or as a fixed price, depending on the nature of the work and information supplied.

4.2 Hourly rate bookings are charged from the arrival of our vehicle at the first Premises until completion of unloading at the final Premises, including any waiting time caused by the Customer or access issues beyond our control.

4.3 Fixed price quotations are based on the agreed inventory, access conditions and time estimate. Additional work outside the agreed scope, excessive delays, unreported access issues or additional Goods may be charged at our current hourly rate or at an additional agreed fixed amount.

4.4 All prices are exclusive of congestion, toll and parking charges unless expressly stated otherwise. Such charges, where incurred in connection with the Services, will be added to the final invoice.

5. Payments

5.1 We may require payment in full or a deposit prior to the start of the Services. Any such requirement will be stated in the booking confirmation.

5.2 For hourly rate bookings, a minimum charge may apply. Time is then rounded up in increments as stated in the quotation or booking confirmation.

5.3 Payment must be made using one of the accepted methods stated in our quotation or booking confirmation. We reserve the right to refuse to carry out or continue Services if payment terms are not met.

5.4 Where payment is not received when due, we may:

Charge reasonable administration costs for chasing late payment.

Charge interest on overdue amounts at the statutory rate applicable under governing law.

Retain the Goods until full payment has been received, where lawful to do so.

6. Customer Responsibilities

6.1 The Customer must ensure that:

All Goods are properly packed, secured and ready for transport, unless packing has been expressly included in the Services.

All boxes and containers are robust and suitable for the contents.

Appliances are disconnected, drained and safe to move.

6.2 The Customer must arrange suitable parking and any necessary permits or permissions for our vehicles at all Premises. Any penalties, fines or charges arising from inadequate parking arrangements may be charged to the Customer.

6.3 The Customer or an authorised representative must be present during loading and unloading to direct our team and to check Goods and Premises before departure. If no representative is present, our assessment of the work carried out, condition of Goods and completion time will be final.

6.4 The Customer is responsible for ensuring that Goods do not include prohibited or unlawful items such as:

Explosives, flammable or dangerous substances.

Illegal goods, stolen property or contraband.

Live animals or perishable goods that require special conditions.

6.5 We reserve the right to refuse to move any item that we reasonably believe is unsafe, illegal, excessively heavy, inadequately packed or likely to cause damage or injury.

7. Cancellations and Amendments

7.1 If you need to cancel or amend your booking, you must notify us in writing as soon as possible.

7.2 We may apply the following cancellation charges, calculated on the total agreed price for the Services:

More than 48 hours before the agreed start time: no cancellation fee, any pre-paid deposit may be refunded or applied to a rebooking at our discretion.

Between 24 and 48 hours before the agreed start time: up to 50 percent of the agreed price may be charged.

Less than 24 hours before the agreed start time or on the day of the booking: up to 100 percent of the agreed price may be charged.

7.3 Changes to date, time, addresses, scope of work or volume of Goods are subject to availability and may result in revised pricing. If we cannot accommodate the requested change and you decide to cancel, the cancellation policy in this section will apply.

7.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or situations where it would be unsafe or unlawful to proceed. In such cases, our liability will be limited to any pre-payments received for the affected Services.

8. Access and Delays

8.1 The Customer must ensure that there is safe and reasonable access to the Premises for our team and vehicles, including lifts, stairways, corridors and doorways of adequate size.

8.2 If access is restricted, significantly different from that described at the time of booking, or requires additional time or equipment, we may:

Charge additional fees to reflect the extra time and labour required.

Refuse to move certain items where risk of damage or injury is unacceptably high.

8.3 Waiting time caused by access issues, unprepared Goods, delays in obtaining keys, or delays beyond our control will be chargeable at our standard hourly rate.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods, property or Premises is subject to the limitations in this section.

9.2 We are not liable for:

Loss or damage arising from inadequate or improper packing by the Customer.

Damage to furniture or items that were already defective, weak or unstable.

Minor scuffs, marks or scratches that are reasonably incidental to moving items in restricted spaces.

Loss of or damage to items packed in boxes by the Customer where boxes are not robust or clearly labelled as fragile.

Loss of or damage to items of high value such as jewellery, cash, documents, artwork, collections or electronic data, unless we have expressly agreed in writing to move such items and they have been specifically declared and appropriately insured.

9.3 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the lower of the documented value of the Goods or a reasonable replacement cost, subject to any applicable exclusions and limitations.

9.4 We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or emotional distress.

9.5 Any visible loss or damage must be reported to us as soon as reasonably possible and no later than 48 hours after completion of the Services. Claims reported after this period may not be accepted.

10. Insurance

10.1 Man and Van Camden maintains appropriate insurance policies in relation to our vehicles and public liability. Details of our insurance cover are available on request.

10.2 It is the Customer's responsibility to ensure that the value of the Goods is adequately covered by their own insurance arrangements, especially for items of high value. Our standard charges do not include comprehensive insurance cover for all Goods unless specifically stated in writing.

11. Waste and Disposal Regulations

11.1 We comply with applicable waste management and environmental regulations. We will not transport or dispose of waste in a manner that breaches such regulations.

11.2 We may agree, by separate arrangement, to remove certain unwanted items for disposal or recycling. Such services may incur additional charges and will only be carried out where lawful and practical.

11.3 The Customer must not present for removal any hazardous, clinical or prohibited waste, including but not limited to chemicals, asbestos, medical waste, flammable liquids or gas cylinders. We reserve the right to refuse to handle such materials and to charge for any costs incurred as a result of their presentation.

11.4 Where we transport items to a licensed waste or recycling facility on your behalf, we do so as a service only and do not assume responsibility for any further handling of the items by third parties.

12. Force Majeure

12.1 We are not liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control. This may include, without limitation, extreme weather, natural disasters, accidents, road closures, acts of terrorism, civil disturbance, strikes, pandemics, or governmental restrictions.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our Services, you should notify us in writing as soon as reasonably possible, providing full details and any supporting information.

13.2 We will investigate complaints in a fair and timely manner and aim to respond with our findings and any proposed resolution within a reasonable period.

13.3 Both parties agree to attempt to resolve disputes amicably through discussion and negotiation before commencing any formal legal action.

14. Data Protection and Privacy

14.1 We collect and process personal information only for the purposes of providing and administering the Services, managing bookings, processing payments, and meeting legal requirements.

14.2 We will handle personal data in accordance with applicable data protection laws and will not sell your personal information to third parties. We may share information with trusted service providers where reasonably necessary to carry out the Services or comply with legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Man and Van Camden.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

16.3 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking.

16.4 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between Man and Van Camden and the Customer in relation to the Services and supersede any prior understandings or representations.



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We provide the complete package here, with moving options, packing service and storage options all readily available to make your home or office move a simple one. No matter what size of move you're making, we always send the right people for the job and for the lowest price. Our specialists' dependability is what makes us the number one choice in Camden, and why we consistently receive positive feedback from our customers. To see what the fuss is about, contact our man and van Camden company!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Camden Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Allsop Pl
Postal code: NW1 5LF
City: London
Country: United Kingdom

Latitude: 51.5239940 Longitude: -0.1579570
E-mail:
[email protected]

Web:
Description: After you give us a call, our friendly customer support team will provide you with the most attractive Camden, NW1 relocation offer. Treat yourself today!
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